Restaraunt Review: The Lookout at Bass Pro Shops at the Pyramid
The Lookout at the Pyramid is perched atop the relatively new Bass Pro Shops at the Pyramid in Downtown Memphis.
The Pyramid is one of the most iconic buildings in the Memphis Skyline and I was very excited to dine at The Lookout. I called and made reservations a few weeks in advance because I was unsure of the number of patrons that would be there on a Thursday night.
Upon arrival at Bass Pro Shops, I informed them of our reservation for dinner and was directed to the elevator. This isn’t just ANY elevator, it’s the nation’s tallest 28-Story Freestanding Glass Elevator.
There was a line to ride the elevator to the restaurant and to my surprise there was an attendant who informed us that there was a $10 per person fee to ride the elevator to the restaurant. When I asked what the $10 per person fee included, I was told that the hostess in the restaraunt would explain.
Upon arrival at the restaurant the hostess greeted us after she put her phone down, and took us to our table. I had requested a table with a view of the river when I made my reservation and she took us to that side of the restaurant without me having to remind her. We had a very nice view of the Mississippi River, but this nice view does not come without an inconvenience.
The rear of the restaurant is where guests can access the glass-floored cantilevering observation deck. The observation deck is very nice. It is 32 stories up and the views of Downtown Memphis, Harbor Town, and the Mississippi River are unparalleled.
Since no one was able to explain to me why I was charged a $10 per person fee to ride the elevator to the restaurant, I began to assume it was to have access to the observation deck. Also, there was no set route for guests to access the observation deck. The guests were left to find a way on their own often maneuvering around tables (including mine) where other guests were attempting to have a nice dinner.
Now to the food!
We decided on two entrees and a dessert.
The 1st entrée was the Grilled Atlantic Salmon with a Brown Sugar Glaze, Mashed Potatoes, and Creamed Spinach.
The salmon filet was a nice size. It was cooked perfectly and tasted great. The potatoes were good as well as the spinach. I was initially hesitant about the creamed spinach because some restaurants add too much cream for my tastes but this was balanced very well.
Our 2nd entrée was the White River Catfish with Buttermilk Coleslaw, and Cheese Jalapeño Cornbread.
We received two very large filets that were nothing short of exceptional. I don’t make statements about catfish lightly. It was seasoned perfectly and fried to a crispy texture while moist and tender inside, just the way I like it. The buttermilk coleslaw was good but the cornbread was served cold, not room temperature, but COLD.
The dessert was Chocolate Hazelnut Caramel Brownie with Vanilla Bean Ice Cream and Toasted Hazelnuts.
The brownie was very good and sweet. The toasted hazelnuts added a nice texture to this treat.
After the waitress brought us our bill I inquired again about what the $10 per person fee charged at the elevator was for since neither she, the hostess, or the elevator attendant felt the need to share this information with me. She then stated that it was for the elevator ride to the observatory and it would be refunded if we had dinner.
This should have been communicated to all patrons to eliminate any confusion. It could have easily been mentioned while booking the reservation, by the elevator attendant, by the hostess, or by the waitress. I know it’s only $10 per person but I don’t feel the need to play a guessing game while going out to dinner. This coupled with the haphazard route through the dining area to the observation deck left much to be desired.
The food was definitely The Lookouts saving grace. Everything was tasty overall and prepared well. Better communication and direction from the hospitality staff would definitely make dining at The Lookout a more pleasant and enjoyable experience.
Hours of Operation:
Mon – Thur. 11AM – 10PM
Fri. – Sat. 11 AM – 11PM
Sun. 11AM – 8PM
The Lookout at The Pyramid
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